The call center industry is rising at a phenomenal rate. It is so because the call center functions are needed by almost every business to keep the customers happy. They are being used by the companies to reduce customer churn, increase sales, make calls and attend the ones coming in. However, the term call center is often confused with terms like contact center and even BPO. So, before getting into the basics of BPO, let’s…"The Basic Guide to Call Center and its Functions"